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Support the US operations for the SD and LE modules in SAP |
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Assist in production allocation when the SAP program fails to perform the allocation of product to a sales order |
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Troubleshoot order, delivery, shipment and billing issues |
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Assist in data loading for pricing and customer master data through the creations of CATTs |
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Support the call center in the use of QuickFinder (secondary support) |
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Support the call center, order management and finance in resolving credit card related issues |
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Create user documentation |
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Train users on new and existing processes |
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Respond to help desk change request and service requests as they relate to the SD and LE modules of SAP |